This privacy policy sets out how V12 Sports & Classics uses and protects any information that you give us when you use this website. V12 Sports & Classics are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
What Personal Data we collect & why we collect it
- Name, Email address and Telephone number.
- Demographic information such as postcode.
We require this information to understand your needs and provide you with a better service and in particular for the following reasons:
Internal Record Keeping (Opt In)
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you by email for market research purposes.
How we may use your personal data
Where it is in your vital interest
We may use your personal information to contact you if there are urgent safety or product recall notices to communicate to you or where we otherwise reasonably believe that the processing of your personal information may prevent or reduce any potential harm to you.
Where required to comply with our legal obligation
We will use your personal data to comply with our Legal Obligation including: (i) to assist HMRC, the Police, the Driver and Vehicle Licensing Agency (DVLA) or any other public authority or criminal investigation body; (ii) to identify you when you contact is; and (iii) to verify the accuracy of data that we hold about you.
Where there is a legitimate interest
We may use and process your personal information where it is necessary for us to pursue our Legitimate Interest as a business for the following purposes.
Where you have provided consent
V12 Sports and Classics uses your personal data for electronic marketing purposes, and we may contact you to update you in accordance with your selected marketing preferences.
- via email, text message, post or telephone with offers, services and other related products.
Who we share your data with?
We may share your data with 3rd parties listed in our IDD for the purpose of processing your order, the data will only be used for its intended purpose (Sale of Vehicles) and will not be used for any other purpose.
Automated Processing
When visiting our website, we may collect data directly from you as set out in this notice, as well as analysing your browsing and purchasing activity, both online and in dealership, along with your previous response to marketing communications. The results of this data (collected by Cookies) allows us to ensure that we contact you with information on products and offers that are relevant to you. To do so, we use automated profiling software.
V12 Sports and Classics recommend that you accept cookies for the following reasons:
- They enable us to customise elements of our websites for you to provide you with relevant content and offers based on your previous browsing history.
- We are able to recognise how many users are accessing our website so that we can ensure we have enough capacity and that our pages load within an acceptable time for visitors.
- It helps us to identify errors with the website and resolve them effectively.
- They allow us to collect statistical, anonymous information about how our visitors browse our site so that we can improve customer experience.
- It informs us which sections of our site are the most popular and how we can improve those that do not perform well.
Website Banner Marketing
If you visit our website, you may receive personalised banner advertisements whilst browsing other websites including but not limited to search engines and social networking. Any banner advertisement you will see will relate to products you have viewed whilst browsing our website on your computer or other devices.
These advertisements are provided by V12 Sports & Classics using ‘Cookies’ placed on your computer or other device. You can remove or disable cookies at any time – see our cookies policy for more information.
Retention:
We will retain your personal information for as long as needed for the legitimate business purposes described above.
If you are a visitor to the website, we will retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so.
If you make a one-off purchase, we normally keep records of the transaction for 7 years. If you are an account customer or a supplier, we normally keep records for 7 years after the closure of your account or the last purchase or sale you made. In all cases, this is for accounting, tax and product liability purposes.
Your information may be retained for longer than this if there are valid legal grounds for us to do so, for example, if required by law or court order, or as needed to defend or pursue legal claims.
Social Media:
You may receive advertising based on information about you that we have provided to the social media platform or because, at our request, the platform has identified you as having similar attributes to the individuals whose details it receives from us.
For the Prevention of fraud and other criminal activities
To undertake credit checks for finance
To correspond and communicate with you
To comply with a request from you in connection with the exercise of your rights
For example – where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression list in order to be able to comply with your request.
For accuracy of data
In order to keep our data up to data and accurate improvements made be made to our database e.g. by consolidating records we hold about you.
General Administration
We may need to process your data to manage your queries, complaints, or claims and may result in us contacting you by the contact details you have previously provided.
Where required to perform a Contract with you
We may use and process your personal data where it is necessary for the performance of a contract with you or in order to take steps at your request before entering into a contract with you including for the following purposes.
- To exchange information for warranty/ after-sales to the relevant manufacturer of your vehicle.
- The purchase of a vehicle.
V12 Sports and Classics Cookie Policy
To make full use of V12 Sports and Classics online shopping and personalised features, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features on this website by using them.
Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies used on V12 Sports and Classics, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's manual) to learn how to change your cookie preferences.
Access to personal information
You have the right to access all personal information supplied to V12 Sports & Classics and rectify any inaccuracies. You as a consumer have the following rights under GDPR (General Data Protection Regulations) The right to be informed, the right of access, the right to erasure, the right to rectify, the right to restrict processing, the right to object and the right not to be subject to automated decision-making including profiling.
Further enquiries should be made in writing to the address below or email to DPC@v12sports.co.uk
V12 Sports and Classics Ltd
Unit 23 Harrow Brook Road,
Harrow Brook Industrial Estate,
Hinckley, Leicestershire,
LE10 3DJ
Our website's accessibility
At V12 Sports and Classics, we want our cars to be available for everyone which is why we have built our web site to help ensure this is possible. We have done this by programming it to be compatible with the accessibility standards set by W3C (World Wide Web Consortium). For a detailed explanation of these standards please click here www.w3.org. The information below will help you navigate the V12 Sports and Classics website:
The text is hard for me to read - how can I change it?
You can adjust the font size in the following way:
- In Internet Explorer go to View > Text size and select Larger or Largest.
- In Mozilla and Firefox users can alter the size of the displayed text by using Control and the Plus/Minus keys to increase/decrease the font size.
- Alternatively, most browsers support the user holding the Control key down whilst rolling the centre wheel of a wheel mouse to increase or decrease the screen zoom rate.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Complaints Procedure
If you are dissatisfied with the service you receive from us, you can contact us as detailed below.
What is a complaint?
V12 Sports and Classics Ltd defines a complaint as an expression of dissatisfaction with the products/services provided by V12 Sports and Classics Ltd.
How to make a complaint?
You can email us at aftersales@v12sports.co.uk
Or write to us at V12 Sports and Classics Ltd
Unit 23 Harrow Brook Road
Harrow Brook Industrial Estate
Hinckley, Leicestershire,
LE10 3DJ
You can also call us on 01455 560078
When you contact us, please give us full details and include information (if you have it) about the part of V12 Sports and Classics Ltd that you feel provided a dis-satisfactory service. We aim to respond to you within 48 working hours.
What happens next?
If you complain in writing, we aim to respond within 48 working hours. If it is not possible to give you a full reply within this time (for example, if your complaint requires more detailed investigation), we will tell you what is being done and when you can expect a full response.
We will acknowledge where things could have been done better and tell you what will be done to avoid the same thing happening again. Equally, if we do not uphold your complaint, we will let you know why. Our response to you will include details of what to do if you believe your complaint has not been dealt with properly. You should start by contacting us again and asking for your complaint to be passed on to a more senior member of staff.
Questions?
If you have any questions or comments about V12 Sports and Classics Ltd Complaints Procedure,
Please contact us in writing:
V12 Sports and Classics Ltd
Unit 23 Harrow Brook Road,
Harrow Brook Industrial Estate,
Hinckley, Leicestershire,
LE10 3DJ